Cancellation Policies & Trip Insurance

We hope that your family remains enrolled in the program(s) for which you register. However, we understand that cancellations do happen and we strive to ensure equity in our cancellation policy across all of our programs. We also recommend that you purchase trip insurance to protect your investment in Camp. See more information below.

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Tawonga’s Cancellation Policies

The following cancellation policy applies to all Camp Tawonga programs, including those with waitlists. Cancellation requests must be received via email at registration@tawonga.org to be processed. Tawonga does not provide exceptions to the refund schedule below due to unforeseen circumstances or scheduling conflicts such as:

• School and sports team conflicts,
• Newly scheduled family celebration or event,
• Camper or family medical diagnosis or illness,
• Cold feet, cancellation of a friend or bunkmate’s registration, etc.

These situations might feel unlikely or impossible at the time of registration, but are quite common for many families in the days and weeks leading up to a program. Program deposits ($150/program) are non-refundable. Please note that Camp Tawonga will not entertain exception requests or grant exceptions to this policy.

All Tawonga Programs

Forfeited payments for Camp Tawonga programming may be transferred to an outstanding balance for a household member’s registration and/or unpaid balance on remaining Tawonga registrations. If there is space in an upcoming program, your forfeited fees may be applied toward the registration for that program for your household. Registration status and fees may not be transferred to participants outside your household. Fees will not be transferred as credits to a future year and will be forfeited if not used in the same programmatic year. 

If your child needs to be sent home from Camp for any reason (behavior, missing home, illness, etc.), we will not provide full or prorated refunds.

If Camp Tawonga needs to cancel before the start of a program, you will have the option for a full refund.

If Camp Tawonga needs to cancel a program once it begins, we cannot and do not make any promises nor guarantees that we will be able to provide full or prorated refunds. 

Financial Assistance Applicants

For families who applied for financial assistance – you will have 14 days from the date of your final award offer to accept the award or cancel. If you cancel for financial reasons only within the previously mentioned 14 day period, you will receive a full refund of all fees paid less the non-refundable deposit. Any cancellations outside of the 14 day period will be subject to the standard cancellation policy described above.

We Recommend Trip Insurance

Because you may be registering for a program months before it begins, we strongly suggest your family purchase a trip insurance policy to protect your investment in the unlikely event that you need to cancel. We recommend you contact trip insurance brokers to understand what types of situations and cancellations they cover.

The closer you get to the start date, the less refund is available to you and as such, a trip insurance policy is likely the best way to protect your investment in Camp programs. Please note that most trip insurance companies require a policy to be purchased within 15 days of enrollment. Tawonga does not recommend or endorse any particular company or policy and we encourage you to speak to your insurance broker for trip insurance needs.

Below are some websites that offer comparisons of the wide range of trip insurance products:

https://www.forbes.com/advisor/travel-insurance/best-travel-insurance/
https://www.insuremytrip.com
https://www.travelinsurance.com
https://www.squaremouth.com/single-trip

Questions?

If you have any questions or concerns, please reach out to a member of our team at info@tawonga.org or 415.543.2267.