Cancellation Policies
Please read below for Camp Tawonga’s cancellation policies.
Click here to view as a PDF.
Click here to view 2024 cancellation/refund dates by program.
All Tawonga Programs
| Cancellation Timeline | Cancellation Policy |
|---|---|
| 91 days or longer before program start date | Fully refunded, less $150 non-refundable deposit |
| 61-90 days before program start date | 80% refunded, 20% fees forfeited |
| 46-60 days before program start date | 50% refunded, 50% fees forfeited |
| 45 days or less before program start date | No refund, 100% fees forfeited |
Forfeited payments for Camp Tawonga programming may be transferred to an outstanding balance for a household member’s registration and/or unpaid balance on remaining Tawonga registrations. If there is space in an upcoming program, your forfeited fees may be applied toward the registration for that program for your household. Registration status and fees may not be transferred to participants outside your household. Fees will not be transferred as credits to a future year and will be forfeited if not used in the same programmatic year.
Financial Assistance Applicants
For families who applied for financial assistance – you will have 14 days from the date of your final award offer to accept the award or cancel. If you cancel for financial reasons only within the previously mentioned 14 day period, you will receive a full refund of all fees paid less the non-refundable deposit. Any cancellations outside of the 14 day period will be subject to the standard cancellation policy described above.
If your child needs to be sent home from Camp for any reason, we will not provide full or prorated refunds.
If Camp Tawonga needs to cancel before the start of a program, you will have the option for a full refund.
If Camp Tawonga needs to cancel a program once it begins, we cannot and do not make any promises nor guarantees that we will be able to provide full or prorated refunds.
Protect Your Investment in Camp with Trip Insurance
Because you may be registering for a program months before it begins, we strongly suggest your family purchase a trip insurance policy to cover the unlikely event that you need to cancel from a Tawonga program due to unforeseen circumstances (such as scheduling conflicts including school and sports team conflicts, camper or family medical diagnosis or illness, etc.). Like any vacation, the closer you get to the start of a program, the less refund is available to you and as such, a trip insurance policy is the best way to protect your investment in Camp programs. Please note that most trip insurance companies require a policy to be purchased within 15 days of enrollment.
It is important to read trip insurance policies before purchasing them; many do include COVID-19 and other medical coverage. It is also critically important to review the policy exclusions to make sure you understand what the policy does not cover. Camp Tawonga is not offering or endorsing specific policies. Below are some websites that offer comparisons of the wide range of trip insurance products:
https://www.forbes.com/advisor/travel-insurance/best-travel-insurance/
https://www.insuremytrip.com
https://www.travelinsurance.com
https://www.squaremouth.com/single-trip
Questions?
If you have any questions or concerns, please reach out to a member of our team at info@tawonga.org or 415.543.2267.