Cancellation Policies
Please read below for Camp Tawonga’s cancellation policies.
Click here to view as a PDF.
Click here to view 2024 cancellation/refund dates by program.
All Tawonga Programs
| Cancellation Timeline | Cancellation Policy |
|---|---|
| 91 days or longer before program start date | Fully refunded, less $150 non-refundable deposit |
| 61-90 days before program start date | 80% refunded, 20% fees forfeited |
| 46-60 days before program start date | 50% refunded, 50% fees forfeited |
| 45 days or less before program start date | No refund, 100% fees forfeited |
Financial Assistance Applicants
For families who applied for financial assistance – you will have 14 days from the date of your final award offer to accept the award or cancel. If you cancel for financial reasons only within the previously mentioned 14 day period, you will receive a full refund of all fees paid less the non-refundable deposit. Any cancellations outside of the 14 day period will be subject to the standard cancellation policy described above.
If your child needs to be sent home from Camp for any reason, we will not provide full or prorated refunds.
If Camp Tawonga needs to cancel before the start of a program, you will have the option for a full refund.
If Camp Tawonga needs to cancel a program once it begins, we cannot and do not make any promises nor guarantees that we will be able to provide full or prorated refunds.
Fees for Camp Tawonga programming are non-transferable. As such, please note that if you forfeit any of your fees, you are not able to transfer them, either to another child/person’s balance within your family or to another child/person outside of your family. Fees cannot be transferred to another program and cannot be transferred to a future year.
Camp Tawonga will not entertain exception requests or grant exceptions to this policy under any circumstance. For this reason, we strongly encourage you to look into purchasing trip insurance to financially protect your Camp fees.
Protect Your Investment in Camp with Trip Insurance
We know that Camp is a financial commitment and trip insurance is a great way to mitigate financial risk for families who want that extra layer of protection. To receive the full benefit of the insurance and to ensure you are covered for as many possible coverages within the policy, most plans require that you purchase the insurance within 15 days of making your first payment. In the case of Camp Tawonga, your first payment is your deposit.
It is important to read trip insurance policies before purchasing them; many do include COVID-19 and other medical coverage. It is also critically important to review the policy exclusions to make sure you understand what the policy does not cover. Camp Tawonga is not offering or endorsing specific policies. Below are some websites that offer comparisons of the wide range of trip insurance products:
https://www.forbes.com/advisor/travel-insurance/best-travel-insurance/
https://www.insuremytrip.com
https://www.travelinsurance.com
https://www.squaremouth.com/single-trip
Questions?
If you have any questions or concerns, please reach out to a member of our team at info@tawonga.org or 415.543.2267.