2021 Cancellation Policies

Please read below for Camp Tawonga’s 2021 cancellation policies. Click here to view as a PDF.

Summer Camp

If you cancel by... Your forfeit/refund will be...
January 31 Forfeit: No forfeit ($0)
Refund: 100%, including $100 deposit
February 1 - March 31 Forfeit: $100 deposit
Refund: Any payments beyond the $100 deposit
April 1 - 30 Forfeit: 20% of your program fees, including your $100 deposit
Refund: Any payments beyond 20% of your program fees
May 1 - Program Start Date Forfeit: 100% of your program fees
Refund: No refund

Weekend Programs

If you cancel by... Your forfeit/refund will be...
April 30 Forfeit: No forfeit ($0)
Refund: 100%, including $100 depost
May 1 - June 30 Forfeit: $100 deposit
Refund: Any payments beyond the $100 deposit
July 1 - July 31 Forfeit: 20% of your program fees, including $100 deposit
Refund: Any payments beyond 20% of your program fees
August 1 - Program Start Date Forfeit: 100% of your program fees
Refund: No refund

In Addition

Financial Assistance Applicants
If you have requested financial assistance, you will have two weeks after being notified of your awarded amount to cancel due to financial circumstances and receive a 100% refund, including the $100 deposit. After those two weeks, your refund and/or forfeit will be as described above.

Multiple Programs
If your family is enrolled in multiple Tawonga programs and needs to cancel from a Summer Camp or Family Camp program but wish to remain enrolled in the other program(s), you will receive a refund as if it occurred in the previous cancellation tier. Any other fees you have paid will be applied to the other program(s).

For the “No Refund Tier”
If we can fill the space between the time of your cancellation and 14 days before the start of the program, you will receive a refund as if it occurred in the previous tier.

Medical Cancellations
With a note from your doctor, a medical cancellation will receive a refund as if it occurred in the previous cancellation tier. If the medical cancellation occurs in the “no refund tier,” but more than 14 days before the start of the program, and we can fill your spot, you will only forfeit your deposit.

COVID-19
If your child tests positive for COVID-19, has come in contact with someone who has tested positive, or does not pass our COVID-19 screening procedures within 14 days of the start of the program, you will have the option to receive a full refund minus the deposit.

Please note, this does not include cancellations due to feeling uncomfortable about sending your child to Camp. For peace of mind, we encourage you to consider purchasing trip insurance to protect your payments in the situation where you decide to cancel from Camp. Please also note the above additions cannot be combined.

If Camp Tawonga needs to cancel before the start of a program, you will have the option for a full refund.

If Camp Tawonga needs to cancel a program once it begins, we will do our best to provide your family with a full or partial refund; however, we cannot guarantee it at this time. For this reason, we strongly recommend that you consider purchasing trip insurance.

In the very unlikely event that we must send your child home early for a medical reason, we will do our best to provide your family with a full or partial refund; however, we cannot guarantee it at this time. For this reason, we strongly recommend that you consider purchasing trip insurance.

If your child needs to be sent home early for a non-medical reason, we do not provide refunds. Please see our Parent Camper Guidebook for more information about how we will support your child.

Questions?

If you have any questions or concerns, please reach out to a member of our team at info@tawonga.org or 415.543.2267.

Stay in touch

Join Our Email List